High Return Rate Processing Fee Update for Amazon Sellers

The expanded returns processing fee will apply to categories other than apparel and shoes starting June 1, 2024, and it will only apply to products with the highest return rates relative to other products in their category. This fee will address the operational costs of products with high returns and reduce waste. We will share the specific return rate threshold for each product category ahead of this fee’s June 1, 2024 rollout.

Effective May 1, 2024, you can review your return rate on the FBA Customer Returns Dashboard, updated weekly as returns come in. This allows you to monitor your returns and return rates. The minimum thresholds for each category will also be published on May 1, 2024. Your return fee summary will appear after charges are made using the tools available, such as SKU Economics and your monthly payment report.

No. The returns processing fee calculation differs from the one used for the “frequently returned” badge. The fee only applies to products with the highest return rates relative to other products in their category.

“Highest returns rate” refers to items that rank in their category’s highest return rates. In May 2024, the return rate threshold for each category will be published ahead of the June 1, 2024 rollout of this fee.

The thresholds for the return rates for the returns processing fees will not change based on the time of year but may be adjusted with the following annual fee change. The return rate threshold applied to a particular month’s high return rate fee is based on your product’s fee category at the end of the three-month measurement period.

You can review your return rate on the FBA Returns page, which is updated three times a week and allows you to monitor your returns and return rates. The minimum thresholds for each category have also been published.

No. The return processing fee calculation, effective as of June 1, 2024, differs from the one used for the “frequently returned” badge. The fee only applies to products with the highest return rates relative to other products in their category. For more information, go to 2024 returns processing fee changes.

The fee applies only to physically returned units. For more information on other conditions that might waive the fee, go to 2024 returns processing fee changes.

Effective May 1, 2024, you can review your product’s return rate on the FBA Returns page, which is updated thrice a week. This allows you to monitor your returns and rates for a month’s shipped units.

You can also view your historic return rates for a particular product to assess whether your return rate has been above or below the threshold and take corrective actions to lower your product’s return rates.

For returns from a particular month, a return processing fee will be charged to your account between the 7th and 15th day of the third subsequent month. For example, for units shipped in June that are returned and are subject to the fee, the fee will be charged between September 7 and 15.

The Manage Your Payments tool shows the return processing fees charged per ASIN. You can also download a report from the Amazon Fulfillment Reports section of Seller Central, which provides a detailed breakdown of the number of shipped units, returned units, returned units that exceeded the threshold, and units charged. The SKU Economics tool lets you view your return fee at the SKU level.